Privacy Policy

Last Revised: June 25, 2021

This Privacy Policy applies to information collected by Hivewire, Inc. (“Hivewire,” “we,” “our” or “us”) in connection with the products and services that Hivewire offers, including information collected online through our product, websites, and other services or other online communication (collectively, the “Services”).

This Privacy Policy explains what information may be collected through the Services, how such information may be used and/or shared with others, how we safeguard it and how you may access and control its use in connection with our business activities. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, do not use the Services.

This Privacy Policy is hereby incorporated into and forms part of the Terms of Use Agreement of the Services.

THIS POLICY DOES NOT APPLY TO INFORMATION THAT OUR CUSTOMERS, WHO HAVE ENTERED INTO AN AGREEMENT WITH US TO ACCESS OUR SERVICES, CHOOSE TO COLLECT AND STORE (WHETHER THROUGH THE SERVICES OR THROUGH OTHER MEANS), INCLUDING INFORMATION SHARED WITH US, RELATING TO THEIR CUSTOMERS OR END-USERS. IT IS ALSO NOT A SUBSTITUTE FOR ANY PRIVACY NOTICE THAT OUR CUSTOMERS ARE REQUIRED TO PROVIDE TO THEIR CUSTOMERS OR END-USERS. FOR INFORMATION RELATING TO A CUSTOMER WHO USES OUR SERVICES AND/OR THEIR PRIVACY POLICY AND DATA PRACTICES, CONTACT THAT CUSTOMER DIRECTLY. WE ARE NOT RESPONSIBLE FOR AND HAVE NO CONTROL OVER THE PRIVACY OR DATA SECURITY PRACTICES OF OUR CUSTOMERS, WHICH MAY DIFFER FROM THOSE EXPLAINED IN THIS POLICY.

1. INFORMATION WE COLLECT

As used in this Privacy Policy, “Personal Information” means the following:

- your name;
- where you live (your full address);
- your email address;
- financial information, such as credit card and bank information, including business/corporate financial information; and
- geolocation data.

As used in this Privacy Policy, “Non-personal Information” means all other data, including but not limited to:

- your IP address;
- your phone or mobile-device ID number;
- device information; and
- demographic information.

When we use the word “information” in this Privacy Policy, we mean all types of information, including Personal Information and Non-personal Information.

Information You Provide
We may collect and store Personal Information and Non-personal Information that you provide in order to use our Services. For example, we may ask for information when you:

- register to create an account, update your information, or sign up for a Subscription Plan (as defined in our Business Services Agreement);
- use certain features;
- access, upload or download content;
- purchase partner products or services; orfill out a survey, data collection form, request customer support, or otherwise communicate with us.

In the process of supporting our Services, we may discover personally identifiable information associated with your account, and we may need to investigate the data within your user account. In all cases, we (or our service providers or business partners) may collect and store this information.

Information We Receive from Others
In addition to the information you provide us directly, we may receive information about you from others.

- Information from Customers or other users. Other users may provide information about you as they use our Services. For instance, we may collect information about you from other users if they contact us about you. We may also use contact information provided by a Hivewire customer to contact you.
- Information from email providers. You may be able to use your email account login (such as Gmail) to create and log into your Hivewire account. This allows you to share some information from your email account with us.

Information Collected During Your Use of Our Services
When you use our Services, we collect information about which features you use, how you use them, and the devices you use to access our Services.

- Usage information. We collect information about your activity on our Services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
- Device information. We collect information from and about the device(s) you use to access our Services, including:
    - hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address); and
    - information on your wireless, mobile, internet, or other network connections, like your service provider and signal strength; and
    - information on device sensors such as accelerometers, gyroscopes and compasses.
- Other information. If you give us permission, we can collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the Services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it.

We may discover, by reviewing log files, that a particular account is using the Services in a way that is degrading the experience for all the Services’ Users. If this is discovered, we may look up personally identifiable information associated with that account in order to contact you or the relevant Hivewire customer. We handle and disclose this information in the same way we handle other potentially personally-identifying information as described below.

Information You Choose To Display Publicly On Our Services
Personal and/or sensitive information that is voluntarily posted in publicly visible parts of our Services is considered to be public, even if it would otherwise be considered to be personally identifying or sensitive. If you choose to provide personally identifiable information or otherwise sensitive information using certain public features of the Services, individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge. We therefore urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through our Services.

Information You Give To Other People
This Policy only applies to information collected by Hivewire. It does not apply to the practices of companies that we don’t own or control, or employees that we don’t manage, even if and when such companies utilize the Services to collect information. The Services may contain links to third party websites, and any information you provide to those sites will be covered by any privacy policies they may have, not this Policy. Please be sure to read the privacy policies of any third-party sites you visit. It is those sites’ responsibility to protect any information you give them, and we will not be held liable for their wrongful use of your personally identifying information.

2. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). We may use these technologies (referred to collectively in this Privacy Policy as “cookies”) for a variety of purposes, such as authenticating you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, etc. To accomplish this, we may use both session and persistent cookies, and these cookies may be placed by us or by third parties.

For example, we use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the website and services in order to report website trends. You can opt out of Google Analytics by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Additionally, some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer.  The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu. You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked.  If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user.  Not all browsers offer a DNT option and DNT signals are not yet uniform.  For this reason, many businesses, including Hivewire, do not currently respond to DNT signals.

3. HOW WE USE INFORMATION

We may use your information for the following purposes.

- To administer your account and provide our Services to you. For example, to:
    - create and manage your account;
    - provide you with customer support and respond to your requests;
    - send you product, service and new feature information, or information about changes to our terms, conditions, and policies and other administrative information;
    - respond to inquiries, offer support to Users and help us solve any potential issues you might have with the use of our Services;
   - complete your transactions; and
    - communicate with you about our Services, including order management and billing.
- To ensure a consistent experience across your devices. We may link the various devices you use so that you can enjoy a consistent experience of our Services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.
- To improve our Services and develop new ones. For example, to:
    - administer focus groups and surveys;
    - request feedback and to contact you about your use of our Services;conduct research and analysis of users’ behavior to improve our Services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior); and
    - develop new features and Services.
- To prevent, detect and fight fraud or other illegal or unauthorized activities. For example, to:
    - address ongoing or alleged misbehavior on and off-platform;
    - perform data analysis to better understand and design countermeasures against these activities; and
    - retain data related to fraudulent activities to prevent against recurrences.
- To ensure legal compliance. For example, to:
    - comply with legal requirements;
    - assist law enforcement; and
   - enforce or exercise our rights, for example our Terms of Use.

To process your information as described above, we rely on the following legal bases:

- Provide our Services to you. Most of the time, the reason we process your information is to perform the contract that you have with us.
- Legitimate interests. We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our Services to continuously improve the Services, and we process information for administrative, fraud detection, and other legal purposes.
- Consent. From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

4. HOW WE SHARE INFORMATION

We may share your information with others, as follows.

- With other users. You share information with other users when you voluntarily disclose information on the Services. Please be careful with your information and make sure that the content you share is content that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it.
- With our service providers and partners. We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We may also share information with partners who distribute and assist us in advertising our Services. For instance, we may share information on you in hashed, non-human readable form to advertising partners.
- For corporate transactions. We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
- When required by law. We may disclose your information if reasonably necessary: (a) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (b) to assist in the prevention or detection of crime (subject in each case to applicable law); or (c) to protect the safety of any person.
- To enforce legal rights. We may also share information: (a) if disclosure would mitigate our liability in an actual or threatened lawsuit; (b) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties; (c) to enforce our agreements with you; and (d) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
- With your consent or at your request. We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
- As allowable by law. We may use and share Non-personal Information, as well as Personal Information in hashed, non-human readable form, under any of the above circumstances, or to the extent provided by law. We may combine this information with additional Non-personal Information or Personal Information in hashed, non-human readable form collected from other sources.
- Our Customers. We share information about Users with the relevant Customer and with other third parties that the Customer may direct us to share that information with.

5. YOUR RIGHTS

We do not participate in the Digital Advertising Alliance, and we are not a member of NAI. However, to opt-out of such collection and use for online behavioral advertising by the Digital Advertising Alliance (DAA) participating companies in the United States, please visit: http://www.aboutads.info/choices and http://www.aboutads.info/appchoices. To opt-out from the use of information about your online activities for online behavioral advertising by NAI member companies, visit: http://www.networkadvertising.org/choices. Please note that even if you opt-out, you may still receive advertisements from us that are not customized based on your usage Information. To learn how to manage privacy and storage settings for Flash cookies, please visit: https://www.adobe.com/support/documentation/en/flashplayer/help/settings_manager.html

6. RESIDENTS OF CALIFORNIA

If you are a resident of California, you are granted specific rights regarding access to your information. If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of information that you publicly post on the Services. To request removal of such information, please contact us using the contact information provided below, and include the email address associated with your account, a statement that you reside in California and details of where the information is posted. We will make reasonably good faith efforts to remove this information so that it is not publicly displayed on the Services, but please be aware that this process cannot ensure complete or comprehensive removal. For instance, third-parties may have republished the post and archived copies of it may be stored by search engines and others that we do not control.

7. HOW WE PROTECT YOUR INFORMATION

We use third-party services to process and store the data we collect, such as the Google Cloud Platform (“Sub-processors”). By using the Services you agree and signify that you  understand to the terms and limitations contained in the Google Cloud Platform Terms of Service, and that your information may be transferred and processed in the United States and anywhere in the world where we, our affiliates, and/or  Sub-processors maintain data processing operations. Although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. You understand and agree that we shall not be held responsible or liable for any Sub-processor failures including, but not limited to: data breaches, security incidents, and loss of data.  If you believe that your account or information is no longer secure, please notify us immediately at support@hivewire.co.

8. HOW LONG WE RETAIN YOUR INFORMATION

We keep your personal information to the fullest extent permitted by applicable law.

9. CHILDREN'S PRIVACY

We do not attempt to, nor do we knowingly collect any personal information from, children under the age of 13. If we learn that a child under the age of thirteen has provided personally identifiable information through the Services, we will use reasonable efforts to remove such information from our files.

10. PRIVACY POLICY CHANGES

This policy may change over time. It is your responsibility to visit this page regularly and stay informed of any changes. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

11. HOW TO CONTACT US

You may contact us regarding the Services or the Terms at: Hivewire Legal, 881 Baxter Drive STE 100, South Jordan, UT 84095 or by email at support@hivewire.co.